The Division of Consumer Services is the state's clearinghouse for consumer complaints, protection and information. The division has responsibility for regulating various business industries operating in Florida and conducts investigations of unfair and deceptive trade practices. In addition, the division functions as the United States Consumer Product Safety Commission's liaison in Florida regarding product recalls, inspections and investigations.

Here you will find consumer related information ranging from identity theft to automobile repair.

The Division has regulatory authority over some of Florida's business industries. These include:

• Business Opportunities
• Motor Vehicle Repair Shops,
• Charitable Organizations,
• Florida Do Not Call,
• Dance Studios,
• Pawnshops,
• Health Studios (Gyms),
• Sellers of Travel,
• Intrastate Movers,
• Game - Promotions,
• Telemarketing, and administers the
• Florida Lemon Law program

in conjunction with the Florida Attorney General.

File a Complaint

The Official Website for The Division of Consumer Services

Consumer education is the main focus of the division. Along with the information provided through the Call Center, which can be reached at 1-800-HELP-FLA (435-7352) or 1-800-FL-AYUDA (352-9832) en Español, thousands of educational brochures are distributed each year to individuals, civic groups, community organizations and schools. The division offers speakers, at no cost, to participate in community meetings, conferences and meetings around the state.

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